Refund Policy
At House Affairs, we take pride in delivering high-quality home textile products. Please read our return and refund policy carefully before making a purchase.
1. RETURN ELIGIBILITY
We accept returns only under the following conditions:
• Product is damaged during transit, OR
• Product has a manufacturing defect, OR
• Incorrect product has been delivered
We do NOT accept returns for reasons such as change of mind, dislike of colour, texture, feel, or size perception.
2. REPORTING WINDOW (STRICT)
• All return requests must be raised within 48 hours of delivery
• Requests must include:
- Order ID
- Clear photos/videos of the issue
Requests raised beyond this timeframe will not be considered.
3. CONDITION OF RETURN
To qualify for return:
• Product must be unused, unwashed, and not used anyways
• Must be returned with original packaging and tags intact
• Must be in resalable condition
Any product found used, washed, damaged, or altered will be rejected.
4. NON-RETURNABLE CONDITIONS
Returns will NOT be accepted in the following cases:
• Minor color variations due to lighting or screen differences
• Fabric feel, softness, or personal preference issues
• Minor design variations inherent in handcrafted or textile products
• Products marked as “Final Sale”
Such variations are natural and shall not be treated as defects.
5. RETURN APPROVAL & INSPECTION
• All return requests are subject to verification by our team
• Approved returns will be scheduled for pickup
Final acceptance of returned products is subject to quality inspection by House Affairs.
House Affairs reserves the right to reject returns that do not meet the above conditions.
6. RETURN PROCESS
• Once approved, return pickup will be arranged
• Customer must ensure:
- Proper packaging
- Product safety during transit
We are not responsible for damage during return transit due to improper packaging.
7. REFUND POLICY
• Refunds are processed only after:
- Product is received
- Inspection is completed
• Timeline:
- 7–10 working days from approval
• Mode:
- Original payment method
8. DEDUCTIONS (IF APPLICABLE)
The following may be deducted from refunds:
• Forward shipping charges
• Return shipping charges
• COD charges
• Handling charges (if product condition is not as expected)
9. REPLACEMENTS
• In case of approved defects or damage:
- Replacement will be provided subject to availability
- If unavailable, refund will be issued
10. DELIVERY-RELATED ISSUES
• If the package appears tampered or damaged:
- Refuse delivery
- Inform us immediately
• Claims for missing/damaged items must be reported within 24 hours of delivery
11. FAILED DELIVERY / REFUSAL
If an order is:
• Refused at delivery
• Not accepted after multiple attempts
The order will be returned to origin
Shipping and return charges will be deducted from the refund.
12. RETURN ABUSE & MISUSE
House Affairs reserves the right to:
• Reject return requests in case of repeated misuse
• Limit or block accounts with excessive return behavior
13. LIMITATION OF LIABILITY
• We are not responsible for:
- Customer misuse of product
- Incorrect washing or handling
- Normal wear and tear
14. FINAL DECISION AUTHORITY
All returns, refunds, and replacements are subject to final inspection and approval by House Affairs. The decision of House Affairs shall be final and binding.