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Refund Policy

Products that are eligible for return can be returned within 5 days of receiving the merchandise. Not all products are eligible for returns; eligible products may be checked on our product screens under shipping information. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing. 

In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Product Code within 48 hours of receiving your order. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time. If all seems right, your amount will be refunded in to the account given within 10-15 working days 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 7728850828 or email us at mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.We request you to maintain the original packaging of the items to be returned, including all the tags.Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

No returns shall be accepted In case of minor design and color variations. With handloom products there will always be some variation between products.  

All returns are subject to the discretion of House Affairs 

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