Frequently Asked Questions
House Affairs is a registered Indian firm with a business plan to open chain of retail stores in India and abroad to spread collection of Indian Home Decor Products worldwide along with a ease of buying mode with our online availability at www.houseaffairs.in
We are located at the world fame city of lakes Udaipur-Rajasthan in India. Our Regd. Office based at: Plot No. 8, Fatehpura, Udaipur, Rajasthan, India. Tel: +91-7728850828, email: email@example.com
As of now we offer online sales through our website at www.houseaffairs.in as well as at our physical store located at Udaipur, Rajasthan.
Yes, we offer online sales through our website at www.houseaffairs.in and ship across the globe.
We do not have any company owned production units. Our aim has always been to work with diverse artisans/suppliers across India employing their skills and expertise.
There are no set international norms for home textiles as every manufacturer most likely have their own sizing standards. You may refer to our Size Guide where we have suggested basic guidelines of how do we do sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.
Handloom products, with its long tradition of excellence in craftsmanship, occupy a place of eminence in preserving the country’s heritage and play an important role in the economy of the country. The Indian Handloom Sector hence symbolizes ethos of vibrant Indian culture and civilization – a rich heritage and a long tradition of excellence.
During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from our team.
You can view your order status at any time once you have placed your order, through My Orders option after logging in to your account on our website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of through the UPS tracking system.
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers PayU and PayPal.
Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
You do not have to create an account on our website when you place an order, and can simply proceed as a Guest Shopper. However, you may avail several benefits by creating an account. Kindly refer to the My Account page for more details.
All of the orders are shipped within India from our warehouse in Udaipur, India to your given shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which could be applicable once a shipment reaches your state. The majority of orders will not have to pay any additional fees, however, we may not be able to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees.
We make every effort to process your order as quickly as possible. We usually require 3-5 working days to dispatch your order. However in certain cases it shall depend upon the quantities ordered, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
We usually ship across the globe to all places.
No. At this point we are unable to offer overnight or expedited delivery service.
All orders are shipped door to door, via FedEx internationally, and via a number of shipping companies within India from our warehouse in Udaipur, India to your provided shipping address.
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $20. For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above Rs. 500.
All of our orders are shipped internationally from our warehouse in Udaipur, India to your provided shipping address via FedEx. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, buyer will be responsible for paying these additional fees.
Once we receive your order, we take approximately 3-5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us firstname.lastname@example.org with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
In case of International and domestic shipping the shipping company will attempt delivery approx 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: House Affairs does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 Fedex generally requires a signature. For orders less than $400 it is the discretion of the Fedex driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
Your order will be billed in the currency of your debit / credit card. All the prices shown on our website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices
Please email us through our Contact Us page or email us please email us at email@example.com
Please go to our unsubscribe page.
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of House Affairs.
At House Affairs we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any valid reason. Returns must be made within 10 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please click here to know more about our Returns Policy.
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.