Frequently Asked Questions
House
Affairs is a registered Indian firm with a business plan to open chain of
retail stores in India and abroad to spread collection of Indian Home Decor
Products worldwide along with a ease of buying mode with our online
availability at www.houseaffairs.in
We are
located at the world fame city of lakes Udaipur-Rajasthan in India. Our Regd.
Office based at: Plot No. 8, Fatehpura, Udaipur, Rajasthan, India. Tel: +91-7728850828, email: mail@houseaffairs.in
As of
now we offer online sales through our website at www.houseaffairs.in
as well as at our physical store located at Udaipur, Rajasthan.
Yes,
we offer online sales through our website at www.houseaffairs.in
and ship across the globe.
We do
not have any company owned production units. Our aim has always been to work
with diverse artisans/suppliers across India employing their skills and
expertise.
There
are no set international norms for home textiles as every manufacturer most
likely have their own sizing standards. You may refer to our Size Guide where
we have suggested basic guidelines of how do we do sizing compares to other
international sizing. The best approach is to take your own measurements and
compare these to our measurement charts.
Handloom products, with its long tradition of
excellence in craftsmanship, occupy a place of eminence in preserving the
country’s heritage and play an important role in the economy of the country.
The Indian Handloom Sector hence symbolizes ethos of vibrant Indian culture and
civilization – a rich heritage and a long tradition of excellence.
During
the payment process you will be given a confirmation that your payment has been
successfully processed. You will also be given an order confirmation number
through an email from our team.
You
can view your order status at any time once you have placed your order, through
My Orders option after logging in to your account on our website. We try and
dispatch all the orders from our warehouse within two working days and then you
can track your order from Track your order option on the homepage of through
the UPS tracking system.
We do
not store credit card information on our website. Your credit card information
is safe with our payment solution providers PayU and PayPal.
Unless
otherwise noted, all items available for purchase on the website are in stock.
Items that are backordered contain a note indicating this fact as well as the
expected delivery time frame.
You do
not have to create an account on our website when you place an order, and can
simply proceed as a Guest Shopper. However, you may avail several benefits by creating
an account. Kindly refer to the My Account page for more details.
All of
the orders are shipped within India from our warehouse in Udaipur, India to
your given shipping address. Due to the nature of interstate shipping, you may
have to pay additional duties and taxes which could be applicable once a
shipment reaches your state. The majority of orders will not have to pay any
additional fees, however, we may not be able to calculate when and how much
these infrequent duty charges will be levied. In the case where additional
duties or taxes are assessed, customer will be responsible for paying these
additional fees.
We make
every effort to process your order as quickly as possible. We usually require 3-5
working days to dispatch your order. However in certain cases it shall depend
upon the quantities ordered, or in case the item ordered is under production it
may take longer to process the order. In such cases we keep you posted through
email.
We usually ship across the globe to all places.
No. At
this point we are unable to offer overnight or expedited delivery service.
All
orders are shipped door to door, via FedEx internationally, and via a number of
shipping companies within India from our warehouse in Udaipur, India to your
provided shipping address.
No. We
aim to keep every item on our website in stock. If there is an item which you
purchase and then we realize this item is not available, we will promptly
inform you within 2 working days of your purchase and fully refund your money
for the out of stock item.
Yes.
Because we do not process backorders, whatever is in stock will be shipped
together.
We can
only process one shipping address per order. So, if you would like to order
several items and ship to different people, please treat these as separate
orders.
For
all international deliveries we offer Free Shipping on all orders US $100 and
above. For orders less than US $100 we charge a flat rate of $20. For domestic
deliveries i.e deliveries within India, we offer Free Shipping on all orders
above Rs. 500.
All of
our orders are shipped internationally from our warehouse in Udaipur, India to
your provided shipping address via FedEx. Due to the nature of international
shipping, occasionally a customer may have to pay additional import duties and
taxes which are levied once a shipment reaches your country. The large majority
of orders will not have to pay any additional fees. However, we are unable to
calculate when and how much these infrequent customs duty charges will be
levied. In the case where additional customs charges are assessed, buyer will
be responsible for paying these additional fees.
Once
we receive your order, we take approximately 3-5 working days to process your
order before handing it over to the shipping company. If you would like to
change your shipping address for an order which you have already placed, we
will try to accommodate your requests if we still have the package in our possession.
Please contact us mail@houseaffairs.in with your requested change and we will
send you an email reply to confirm if we were able to make the change. If we
have already handed your order over to the shipping company then we are unable
to make any shipping address changes. Please note that we will not be able to
change the address of an order placed for India delivery to International
delivery or vice versa since the pricing for India and international deliveries
is different from each other.
In
case of International and domestic shipping the shipping company will attempt
delivery approx 3 times at the delivery address specified by you in the order,
before they contact us that your package is not deliverable. If you have not
received the package, you can track the package through the Order Tracking
facility. If the package status is shown as undeliverable please call the
shipping company at their local number and quote your tracking number to trace
your package.
Here
are some reasons why your package may be determined undeliverable:
Incorrect
Address: House Affairs does not
take responsibility if the delivery address provided by you is incorrect or
outdated. If a package is returned to us because the address is incorrect or
outdated we will consider the order status as closes, and no refund will be
issued. Please carefully check to make sure that you have supplied a current
and correct shipping address.
Address
Format: If you supply a Post
Office Box for your shipping address, Courier Partner is unable to deliver your
package. We will try to catch this problem prior to shipping. If a package is
returned to us because the address is incorrect or outdated we will consider
the order status as closes, and no refund will be issued. Please make sure that
you do not supply a Post Office Box address for your shipping address.
Failed
Delivery Attempts: In
case of International and domestic deliveries the shipping company will make
three attempts to deliver your package. In case of International deliveries for
orders over $400 Fedex generally requires a signature. For orders less than
$400 it is the discretion of the Fedex driver if a signature is required. If
any duties or taxes are due, then the shipping company will require payment at
the time of delivery. If you are generally not home during delivery hours,
please use a shipping address where someone will be available to sign for the
package. If the driver deems it necessary to obtain a signature and has made
three delivery attempts, then the package is returned to us as undeliverable.
If the package status is shown as undeliverable please call the shipping
company's customer service at their local number and quote your tracking number
to trace your package.
Refused
by Recipient: If you are sending a gift
to someone and they refuse to accept the package because they think it is being
sent to them in error, then the package will be returned to us as
undeliverable. By informing your gift recipient that they should expect a
package you will help us ensure that they receive your gift.
We
accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards
(an online real-time authorization is done through the Payment Gateway). If you
have an Indian bank account, you can also transfer your payment directly to us
using our payment gateway's net banking facility.
Your
order will be billed in the currency of your debit / credit card. All the
prices shown on our website would be in US$ or INR depending on the ordering
and delivery location. For all deliveries in India, you would view and pay the
Indian Rupee prices, while for all international deliveries outside of India,
you would view the US$ prices. * International Shopper + International Delivery
= USD prices * International Shopper + India Delivery = INR prices * India
Shopper + International Delivery = USD prices * India Shopper + India Delivery
= INR prices
Please
email us through our Contact Us page or email us please email us at mail@houseaffairs.in
Please
go to our unsubscribe page.
No, we
will not share your information with others. For more details, please read our
Privacy Policy.
You
can modify your order at any time during the shopping process by editing /
modifying your shopping cart. Once you confirm payment for the items in your
shopping cart, the order is considered as final and cannot be modified.
Once
you confirm payment of your order, your order cannot be changed or cancelled.
You will need to contact us through the Request for Cancellation button under
My Account within 12 hours of placing your order for us to be able to confirm
this cancellation. In case we have already processed your order you will be
advised that the cancellation is not possible. As we aim to maintain quick
turnaround times on our order processing, dispatch and deliveries, we may not
be able to support your request unless it is received within the stipulated
time frame. Cancellations are solely at the discretion of House Affairs.
At House
Affairs we stand behind the quality of our products and we will provide a full
refund for the cost of the product if you are not satisfied with your purchase
for any valid reason. Returns must be made within 10 days of receiving the
goods. Shipping charges will not be refunded and customers are required to pay
for the shipping costs to return the goods. Please click here to know more
about our Returns Policy.
All
credits will be issued only to the credit/debit card used for making the
original purchase. Once we receive your returned item(s) we will issue your
credit and send you an email confirmation. Please allow one billing cycle for
the credit to appear on your credit/debit card statement. Click here to know
more on Refunds.